Privacy Policy

Last updated: May 18, 2026

This Privacy Policy describes how McClain Family Cellars ("we," "us," "our") collects, uses, and discloses information when you visit or submit a support ticket through winerysupport.com (the "Site"). winerysupport.com is a customer support service operated by McClain Family Cellars on behalf of the winery brands listed on the Site.

1. Information we collect

We collect information you provide directly when you submit a support ticket, including:

• Your name and email address
• The brand your request relates to
• An order number, if you choose to provide one
• The content of your message and any topic selection

We also automatically collect limited technical information when you visit the Site, such as IP address, browser type, pages visited, and referring URL. This information is used for security, abuse prevention, and basic analytics.

2. How we use your information

We use the information you provide to:

• Respond to your support request and route it to the team responsible for your brand
• Send confirmation and follow-up emails about your ticket
• Maintain a record of support interactions for quality and account history
• Detect, prevent, and address technical issues or abuse

3. How we share your information

We share information only as needed to operate the support service:

• The winery brand your request is about, so they can respond to you
• Service providers who help us operate the Site and helpdesk, including our email infrastructure provider (Mandrill, by Mailchimp) and hosting provider (DigitalOcean), under contractual data-protection obligations
• Legal authorities, when required by law or to protect rights, safety, or property

We do not sell your personal information.

4. Data retention

We retain support tickets and related correspondence for as long as needed to provide and improve the service, comply with our legal obligations, and resolve disputes. You may request deletion of your support records at any time by emailing us (see Section 9).

5. Security

The Site is served over HTTPS. We use industry-standard administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, however, and we cannot guarantee absolute security.

6. Cookies and tracking

winerysupport.com uses only essential technical cookies and does not load third-party advertising or cross-site tracking. We may use basic analytics in aggregate, non-personally-identifying form.

7. Children's privacy

The Site is intended for adults of legal drinking age in their jurisdiction. We do not knowingly collect information from anyone under 21.

8. Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to opt out of certain uses. To exercise these rights, contact us using the information in Section 9.

9. Contact

Questions about this Privacy Policy or about information we hold:

McClain Family Cellars
Attn: Privacy — winerysupport.com
Email: [email protected]

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.